Policies

• Support of Home-based UNT Computers
  If CAS employees experience problems with a UNT computer located at home, they must bring the computer on to campus to get it fixed.
• Support of Non-UNT (Personal) Computers
  Full time, benefits-eligible employees can use non-UNT computers on-campus provided they fully maintain the computer and software. CASCSS will supply the customer with network addresses needed to connect, but will not work on the computer or software.
• Administrative Access to CAS Employee Data
  New part time CASCSS employees will not have immediate administrative access to CAS employee data. Part time employees may advance to a point where they do get administrative rights.
• Remote Control of Employee Computers
  Remote control software will not be automatically turned on by network administrators. The customer may choose whether or not they want a computer remote controlled. If they choose to have a computer remote controlled, the customer can select an icon from a menu to enable a remote control session. The customer can disable the remote control session at any time.
• Automated Inventorying of Software on Local Hard Disks
  CASCSS employees will not inventory software on the hard disks of CAS employees. They can inventory hardware.
• Software Roll-outs
  New software and small, class-related software should be installed as it comes in (spread out over the semester), while large applications and most upgrades should be done at one time between semesters (typically August and January).
• Backing-up Customer Data
  Customers are responsible for backing-up their data.
• Informing Customer of Problem/Request Status
  CASCSS employees will keep customers informed regarding the status of problems and/or requests. Customers should always know when an employee will either finish the work or will contact them again with the status of the problem and/or request.
• Caching Web Proxy Servers
  CASCSS will not enable web caching on new installs or when updating web browsers. CASCSS may periodically recommend customers enable the caching web proxy service.