UNT CAS CSS
Technical Support Team
Job Description

Job Description:

• Environment
  • Team members share a large office with 6 other people.
  • Each team member gets a table with a computer to support their work.
  • This position works directly with faculty, staff and students to resolve technical problems.
  • This position performs work with little supervision.
• Hours
  • Technical support works a flexible 15 to 30 weekday hours from 8am to 5pm.
  • Work continues between semesters.
  • Sometimes additional work must happen at night and/or on weekends.
  • Team members must also carry a pager for on-call responses.
• Type of Work
  • Problems range from mundane application "How do I ..." help to troubleshooting lower-level hardware/network/machine configuration problems.
  • Technicians work problems through from start to finish.
• Vertical Mobility
  • After getting this job you can aspire to manage one of the Novell NetWare, Windows NT or unix host systems.
  • Other full-time positions exist which become vacant from time to time.

Job Skills:

• Desktop computer repair and maintenance of
  • PCs,
  • Apple computers (Macs, PowerMacs),
  • and unix workstations.
• Installation and maintenance of
  • MS-DOS (v3.x-v7.x),
  • Windows (95, v3.x, WfW, NT),
  • MacOS (v6.x.x-v7.x.x),
  • unix (many flavors and versions),
  • Novell NetWare (v3.x-v4.x),
  • and OS/2 (v2.x-3.x).
• Installation of many software packages such as:
  • word processors (WordPerfect, Word),
  • spread sheets (Quattro Pro, Excel, Lotus),
  • databases (FoxPro, Access, rBase, dBase),
  • and statistical packages (SAS, SPSS)

Employee Characteristics:

• Employees take initiative in self-instruction,
• enjoy learning, tinkering and excelling in the field of computers,
• demonstrate excellent communication skills (written and oral),
• have good time management skills,
• and pay attention to detail.

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